Privacy Policy

Last updated: 22-09-2025

HostFire ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our web hosting and related services.

What Personal Information We Collect

We may collect the following types of personal information:

  • Account details: Name, business name, address, email address, phone number, and login credentials.
  • Billing information: Payment details (processed securely through third-party payment providers; we do not store full credit card information).
  • Technical information: IP addresses, server logs, domain names, and usage statistics.
  • Support communications: Messages, emails, or phone records relating to customer support.
  • Optional information: Marketing preferences or survey responses.
How We Collect Information
  • Directly from you when you sign up for hosting services, contact us, or make a payment.
  • Automatically through server logs, cookies, and security monitoring tools.
  • From third-party services (e.g., payment processors, domain registries) where necessary to provide our services.
Why We Collect and Use Information

We collect personal information to:

  • Provide and manage hosting services.
  • Process payments and issue invoices.
  • Monitor and maintain the security and performance of our servers.
  • Communicate with you regarding your account, support requests, and service updates.
  • Meet our legal and regulatory obligations.
  • Offer you relevant products, services, and promotions (you may opt out at any time).

We will only use or disclose your personal information for the purpose it was collected or a directly related purpose that you would reasonably expect.

Disclosure of Personal Information

We may disclose your information to:

  • Service providers and partners (e.g., domain registries, SSL providers, payment processors).
  • Technical support contractors who assist us in operating our services.
  • Regulatory authorities or law enforcement, if required by law.
  • Third parties with your consent, when necessary to deliver services you have requested.

We do not sell or rent your personal information.

Data Storage and Security
  • We store data on secure servers located in Australia (and where required, trusted international data centres with appropriate safeguards).
  • We implement industry-standard security measures including encryption, firewalls, intrusion detection, and access controls.
  • While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
Access and Correction

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections if the information is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below. We will require verification of your identity before granting access.

Cookies and Analytics

We may use cookies and analytics tools to:

  • Improve website performance and user experience.
  • Monitor service performance and detect technical issues.
  • Analyse usage trends to improve our services.

You can disable cookies in your browser, but this may affect functionality.

International Data Transfers

If we transfer personal information outside Australia (for example, through global domain registries or payment processors), we will take reasonable steps to ensure that the overseas recipient does not breach the APPs.

Direct Marketing

We may send you marketing communications about our services. You may opt out at any time by:

  • Clicking the "unsubscribe" link in our emails, or
  • Contacting us directly.

We will never send you spam.

Complaints

If you have concerns about how we handle your personal information, please contact us first. We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Updates will be published on our website, and the "last updated" date will be amended.

Contact Us

For privacy-related enquiries, please contact via the methods listed below.

HostFire is proudly based in Perth, Western Australia. Our servers are powered by solar energy where possible, delivering reliable hosting with a lighter footprint.